Website Terms & Conditions

Legal information

This page contains legal information about the use of the Bishop Auckland Food Festival website.

The following legal information has been provided to ensure you are aware of any matters which may affect your browsing. Please ensure you read these pages before using the facilities we have provided:

  • Cookies
  • Copyright
  • Disclaimer
  • Linking to our site
  • Privacy and data protection

This page forms the terms and conditions under which you may use and link to this website. Note that, by using this website, you are indicating your acceptance to be bound by these terms and conditions.

These terms may be varied from time to time. Please ensure that you review them regularly as you will be deemed to have accepted a variation if you continue to use this website after it has been posted. If you do not agree to be bound by these terms and conditions, please cease using this website.

For the purposes of this agreement, ‘content’ means material including, without limitation, text, graphics, video and audio material, published on this website.

Whilst Durham County Council endeavours to ensure that information contained within the website is up to date and correct, the Council accepts no liability for error or omission howsoever caused and whether by the negligence or omissions of Durham County Council or otherwise.

Information, editorial, advertising, products and services provided by Durham County Council are provided on the basis that Durham County disclaims all warranties whether express or implied.

Neither Durham County Council nor the suppliers of information shall be liable for any direct, indirect, incidental or consequential loss of business profits or special damages.

Durham County Council is not responsible for the content of any websites which this site provides links to.

This site is designed by Luna Creative and maintained by Durham County Council and Luna Creative.


What are cookies?

A cookie is a small piece of text that can be stored on your computer, phone or whatever you use to surf the Internet by the websites you visit. Cookies have many uses, which may include storing information about you. You can find out more information about cookies at

What cookies do we use?

  • Newsletter info capture: our newsletter uses mailchimp.


Copyright relating to databases and navigational graphics, including council branding and logo(s) belongs to Durham County Council, all rights reserved. It is unlawful to duplicate or distribute any element of this, without expressed written permission. All other text and images (content) is copyright protected Durham County Council.

It is unlawful to duplicate or distribute content from this site, except as detailed below:

  • You may use the content contained in this website for reproduction in connection with presentations, reports, printed material, and other similar uses which are publicly distributed or displayed free of charge, including advertisements, posters, catalogues, brochures, and leaflets. You may also publicly display or demonstrate the website in unaltered form on a computer.
  • You may not resell, sub-license or distribute any of the content in any form. Neither may you include the content in any materials that are offered for sale, except in the case of advertisements with publications for which a cover price is payable.
  • You may not modify, distort, mutilate or alter the content. Nor may you use it in any manner which could be interpreted as suggesting the endorsement or association of any product or service in connection with pornographic, illegal or immoral materials or purposes.
  • You may not copy or adapt the code used to create this website. Nor may you attempt to decipher, de-compile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website.

Please credit any content used from this site describing the associated copyright holder. Should you require further copyright information on a particular aspect of this site please contact us for further details.

The Durham County Council logo

The Durham County Council logo is available for use on publicity material produced by members of Durham County Council, and to other organisations who request permission.

Removal of copyrighted materials

Should the Website Administrator contact you to remove our materials from your site, you must do so immediately.


This website is owned by the Durham County Council and links to a wide range of information and services.

Please note that links to other sites are monitored but we cannot be held responsible for information contained in them. We provide the links for your own convenience and do not endorse the content. Please refer to individual websites for more information on their own legal statements.

Every effort is made to ensure that all the material on this site is up to date and accurate. However, Durham County Council does not guarantee the accuracy, reliability, completeness, or timeliness of this website or the content. Changes are periodically made to the website and may be made at any time. We cannot accept any liability, nor in any other way be held responsible, for any damage, disruption or corruption of any user’s computer software, hardware or network which may arise as a result of the viewing of this website or its contents.

Although Durham County Council aims to provide constant, uninterrupted access to this website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.

Unless stated otherwise (for example; that you are viewing information over a secure connection) information transmitted over the internet is not secure and we cannot accept responsibility for misuse of information intercepted in this way.

Durham County Council does not claim ownership of content submitted or made available to the publicly accessible areas on the website. i.e. those areas on the website accessible to the general public (for example; message boards, postings, etc.). Although Durham County Council takes reasonable care to ensure that inappropriate material is not published, and once alerted to such material will take steps to resolve the situation, Durham County Council assumes no responsibility or liability arising from the content of any publicly accessible areas nor for any error or omission contained in any information published by users in these areas.

Linking to our site

We encourage users to establish hypertext links to the site.

You do not have to ask permission to link directly to pages hosted on our website. We do not object to you linking directly to our information. Please be aware that changes to pages and content may cause broken links. In order to avoid this, you may instead wish to link to our homepage by using:


You should not seek to associate Durham County Council with your site or any non-Durham County Council content. Nor should you suggest any endorsement or approval by Durham County Council of you, your website or any non Durham County Council product or content.

Framing and context

We do not permit our pages to be loaded into frames on your site. Our pages must load into a user’s entire window. Nor should you insert any graphic into, or play audio content over Durham County Council content, nor allow a pop-up to appear simultaneously with Durham County Council content.


We do not permit a website to link to Durham County Council if it contains material which is libellous, defamatory, pornographic, obscene, or is in any way a breach of the laws of England and Wales or infringes any third party intellectual property rights.

Removal of links

You may not use the Durham County Council logo or branding with out prior agreement from our Website Administrator. If our Website Administrator contacts you to remove your links to Durham County Council, you must do so immediately.

Privacy and data protection

Personal information that you send to the Bishop Auckland Food Festival through this website, or through any other means will be treated as follows:

Buying tickets

Registering for an account means setting up an account with the Gala Theatre. Both the Gala Theatre and the company responsible for the performance booked are recognised as the first party.

Should you opt to receive information from us, the first party may also use your details to inform you of news or events at the Gala Theatre or in relation to the visiting company. You may choose to receive this information by post, email, or both. We may also use this data to track marketing and booking trends.

We may also, with your consent, pass on your personal details to third parties or similar arts organisation for the purposes of mailing you products that may be of interest to you.

Paying for goods and services

Any personal details you supply to Durham County Council when paying for goods and services through this website will be held and/or computerised by us for the purposes of processing your payment. Some personal details will be disclosed to banks and other financial institutions in order to process the payment.

Further information about Durham County Council’s privacy policies are available at

What browsers does our website support?

Our website has been designed to take advantage of modern web technologies. In order for these features to work correctly we recommend using the latest version of your preferred browser. This page lists the browsers our site supports.

Desktop browsers

Browser Supported Usage on site (%)
Internet Explorer 7 No 5.75
Internet Explorer 8 No 1.16
Internet Explorer 9 No 1.38
Internet Explorer 10 No 1.13
Internet Explorer 11 Yes 26.29
Edge Yes 8.97
Firefox Yes 8.79
Chrome Yes 39.93
Safari Yes 6.47
Other No 0.12

Mobile browsers

Browser Supported Usage on site (%)
Internet Explorer 7 No 0.49
Internet Explorer 8 No 0.10
Internet Explorer 9 No 0.02
Internet Explorer 10 No 0.34
Internet Explorer 11 Yes 0.84
Edge Yes 0.36
Chrome Yes 39.35
Safari Yes 51.66
Blackberry No 0.08
Other No 6.76

Tablet browsers

Browser Supported Usage on site (%)
Windows (IE11 and Edge) Yes 0.98
Chrome Yes 22.46
Safari Yes 69.59
Amazon Silk No 6.86
Other No 0.11

What do we mean by supported browsers?

When new features are rolled out to our website, supported browsers will be tested to make sure that the new features look and work as they should. Functionality and layout bugs for existing features that are found will also be fixed for supported browsers.

Although we will not spend any staff time or resources fixing bugs and testing new features for non-supported legacy browsers, most of the site’s main functionality should continue to work although some layout issues such as overlapping images and strangely formatted bullet points may occur. This can be fixed by upgrading to a newer version of your browser.

We review this information annually.

Food Festival Environment and Sustainability Guidance

Durham County Council is determined to make its Food Festivals as environmentally responsible as possible.

We want to reduce all aspects of our events’ impact on the environment and we require traders to help us. Preference will always be given to traders who use organic, seasonal and locally-sourced ingredients and we will favour traders who are committed to sustainable practices.

Our aim is to introduce an Environmental and Sustainability Policy but In the meantime, we ask traders to work with us towards our aims and to endeavour to source alternative products where necessary.

This should include:

All food containers, packaging, plates, cutlery and ancillary items, must be fully compostable.
Drinks containers should be recyclable; recyclable plastic is preferable to biodegradable plastic. If biodegradable drink containers are used, this should be clearly indicated.
Use paper straws or, preferably, no straws.
Only sell cans or glass bottles and, if practical and appropriate, encourage consumers to use their own re-usable bottles.
Eliminate the use of plastic bags. Instead, offer paper bags or consider reusable alternatives such as hessian or canvas, that you can offer for sale as a sustainable option.
Only use paper condiment sachets or offer products from re-usable and refillable containers, not plastic.

Food Sustainability

Wherever possible, tea, coffee, cocoa, sugar and bananas used in the preparation of products sold at our events should be Fairtrade and fruit and vegetables should be local, seasonal andorganic.

We would prefer all meat and dairy to be British sourced, and as local as possible. Ideally, products should be organically certified and either Free Range or RSPCA Freedom Food.

We expect you to only use fish from sustainable stocks as indicated in the Marine Conservation Society’s Good Fish Guide. Fish used must NOT be on the MCS ‘Fish to Avoid’ list.

Environmental Responsibilities

We will continue to review our activities to identify, evaluate and understand all the direct and indirect environmental consequences of our events. Our ongoing objectives include:

Phasing out the use of unnecessary single-use plastics, and to encourage all our partners to go plastic-free, and transition from SUPs to sustainable alternatives.
Reducing energy consumption by reducing generator run times and more accurately matching demand and supply; and investigating environmentally-sound fuel alternatives.
Encouraging our suppliers to support sustainable practices
Raising awareness of environmentally responsible practices
Preventing pollution and particularly ensure litter arising from events is collected and does not contaminate the local environment
Finding ways of treating all waste generated in the most environmentally friendly and sustainable manner.

Food Festival Terms and Conditions

1. When a booking is confirmed by email, full payment of the appropriate fee must be made by the date quoted on the application form. Failure to do so will result in the automatic withdrawal of our offer and cancellation of the pitch.
2. Once the pitch fee has been received, if it is not possible for the event to take place due to increased government restrictions relating to Covid-19, full refunds will be made. In the unlikely event that the event is cancelled due to any public disaster, riot, civil disorder, Royal demise, fire, Act of God or any other accident or incident outside the control of the Council, we cannot guarantee a refund. We would advise your business insurance covers these circumstances where possible.
3. The application asks for a list of your products you wish to sell. Only the products agreed with the organisers will be allowed on sale.
4. Pitch allocation will be made by the organisers. Requests for stall orientation due to nature of your products will be considered by the organisers. As organisers, we reserve the right to change the site plans and layout at our discretion, at any time.
5. It is the responsibility of individual traders to ensure that the area immediately to the front, sides and rear of the pitch is managed in a safe and tidy manner. Additional tables, display stands or boards are not permitted all stock, advertising boards, flags and equipment must fit within your allocated space. Packing material and stock must be stored neatly within the footprint of your pitch and any spillages must be cleaned up immediately. We reserve the right to inspect your pitch and require you to comply with any requests for changes as deemed necessary by Environmental Health officers or the event organisers. Failure to comply may result in your pitch being closed down. No refunds will be payable under these circumstances.
6. All traders are responsible for the provision of suitable and appropriate fire safety equipment on their pitch. Catering units are expected to have a minimum of a 9 litre CO2 fire extinguisher and a fire blanket for electrical appliances and/or gas appliances.  This may be subject to an inspection by the Event Safety Officer.
7. Traders may not sub-let their pitch or complete an application for other traders.
8. Traders bringing their own gazebos, units or trailers should note that failure to book the correct pitch size will result in an additional charge (payment will be required before trading may commence) or you may be refused entry if the space is not available. No refunds will be given under these circumstances. Own gazebos, units or trailers must be fit for commercial use (no domestic gazebos) and appropriate ballast/weight used. Traders must provide organisers with an image of their gazebo/unit/trailer with their application.
9. Traders are expected to provide hot water for hand washing purposes, where necessary.  Please note that hand sanitiser alone is not adequate.
10. Traders needing power must purchase it from the festival organisers at the time of booking and cannot bring their own generators.
11. Traders selling alcohol must adopt a Challenge 25 policy.
12. Traders are responsible for displaying allergen information for their products.
13. All vehicles delivering self-build units and/or products for sale must be removed from the site immediately after unloading. Vehicles may only re-enter the site at the end of the day once organisers give permission to do so. Traders are requested to use appropriate caution when driving on site and ensure pedestrian safety. The organisers will not permit traders to sleep overnight on site in vehicles, trailers, gazebo or other.
14. Traders must hold a minimum of £5,000,000 Public Liability Insurance for the period of the Festival. The Insurance Certificate must be supplied with the application. We acknowledge that renewals may be required before the Festival and updated documents will be requested in those cases.
15. The Organiser will not be responsible in any way for the loss and/or damage to any trader’s property whilst it is either on site or stored in their vehicles. Although overnight security will be in place on Friday and Saturday evenings, traders are responsible for the safe keeping of all goods and items on their pitch.